I would like to share a communication email from myself to my executive director. I wanted to "lift him up" by sharing a few moments out of my days, that he would not normally be aware of. It is not an easy task, running a Developmental Services Agency.

Hi Norm,
I had to share this conversation with you, not for the purpose of tooting my horn, but because I struggled initially, after my foot injury. I wondered if I was fulfilling a purpose in life when I really began to sink my teeth into the Property Management position that you offered, as I could not go back to working directly with those persons that are supported by our agency. Would I still be able to make a difference in those lives, as I had prior to the accident.

I had a conversation today with the co-owner of one of the snow removal/construction companies we use. She was telling me out of all the agencies they deal with, ours is the only one she has found who truly puts the "client" first. I look for their best interest, while negotiating the best and most fair financial agreements. My number one concern is the relationship and respect the contractors have with those living in our homes. She told me we always make sure our people are treated with respect and it is obvious they are number one.

Apparently many Property Managers in the world are more concerned with the cheapest, quickest job, and lack integrity.

I felt great after this conversation (as most would), but then I realized that everyone I deal with on a daily basis, is given an education in the world of Developmental Services. How important it is that we learn to speak the language of those with a challenge, so that we can best support their needs.

I have developed a mutually respectful relationship with the Commercial Sales Manager of a Home Improvement store. This man has integrity (one of my favourite words). I was in the store last week, making a purchase for one of our homes. They are in need of a new refrigerator. I was given a very good deal. I called the manager of that location to inquire what side of the refrigerator she wanted the door handle placed. Between the two of us, we made the decision that it should be on the right side, completely illogical to the layout of the kitchen.

When the manager asked the reasoning behind this decision, I explained that the ladies supported in this home are in wheelchairs. If the door opens the opposite way, they will not be able to enter the kitchen to make a choice for a meal. This way, the door swings so that they can view the contents and indicate their preference.
He was amazed that we would take the time to consider this. What an education for him.

As a result, a washer break down (in a different home) that was going to take weeks to repair (as the parts were back ordered) lead to the store changing the washer for a new one. This home has an enormous amount of laundry on a daily basis. The manager knew this. He went to bat for us, because as he said, "How could I not do this for you? These fellows can't be without a washer."

Long story short, I believe I am continuing my purpose.

Sorry for the long winded email. I just wanted you to know a small part of a day at our agency, that you most likely wouldn't be aware of.

Lynda

And then here was the executive director's response:

Lynda, I suspected that in addition to other skills, you would also bring integrity to your position. It is clear that others see this in you. I take great pride in knowing that our values as an organization and what we stand for is evident to others. I think if each of us paused from time to time and examined the implications of our work to the people we support, we would not only find purpose but humility --- our efforts have consequences to people's lives and that is a humbling responsibility. It is clear you understand this.

Thank you.

Norm

So, not only are others reaping the benefits of my experience, but by sharing a glimmer of light from my day, to another person, has brought the experience full circle. I was blessed with a beautiful response.

I began with a story, and then it occurred to me that what I was really doing in my work, was to be a spiritual teacher for many. I am teaching people how to move through their day with integrity and sincerity. This was happening without my really being consciously aware of what it was I was doing.