You may notice that the Heavenletter for the day has not yet been received. Heavenletters should be in your inbox by 9:30am South African time. If its not there, it means that something may be stuck somewhere. This may be a server error that that has jammed OEM (our newsletter management program).
1. Login into OEM on using your username and password: http://consciouspeople.org/mailer/admin/index.php
2. One you have logged in, you will be redirected to the Dashboard which will show the last 3 email "campaigns" sent and any currently "sending" campaigns. Usually if the campaign has got "stuck" you will notice a red sending button next to the campaign. Click the "Reports" link, which is the last button on the same line of the campaign. It looks like a green arrow in a box. Wait for the page to load completely.
3. Click the "Newsletter HTML version" link to ensure OEM is loading the correct Heavenletter. A window will pop up and display the Heavenletter that will be mailed to the mailing list
a) If OEM is loading the incorrect Heavenletter, go directly to the www.heavenletters.org website and click the OEM English link in the Admin tools menu. Make sure that the correct Heavenletter for the day is showing on the website.
b) Go back to OEM and click the "Newsletter HTML version" link again to ensure it displays the correct Heavenletter.
4. Click the RED PAUSE button.
5. Once the page has loaded then press the GREEN RESUME button
6. Once the page has loaded click the "trigger send engine" link
7. If all of the above does not work, immediately send an email to Mauro, Mariano or Santhan and then get confirmation from them that the problem has been acknowledged.